Serta Perfect Sleeper Palm Bay Super Pillow Top Firm Reviews
Virtually Serta Mattress
Serta mattresses are bachelor in a variety of models, features and types, including innerspring, retentivity foam and hybrid. The company offers financing options, long warranties and free standard shipping, but installation is not included with standard shipping.
Overall Satisfaction Rating
- five stars
- iv stars
- 3 stars
- ii stars
- 1 stars
Pros
- Financing plans
- Free standard shipping
- Long warranties
Cons
- Charges actress for white-glove delivery
- Less durability
Bottom Line
Serta mattresses come in a range of models and condolement levels. Serta provides long warranties, simply some people note durability issues. Standard shipping is complimentary when you gild online only doesn't include installation.
Top Serta Mattress Reviews
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Karen of Richmond, CA
Verified
I needed a new mattress and box springs about eight years agone. After rejecting foam mattresses (likewise hot) and adaptable beds (too expensive), I decided a mid-range traditional mat...
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Scott of Palm Desert, CA
Verified
The perfect sleeper is a swell product past Serta and priced at an affordable level. I accept had terrible soreness in the forenoon for many years because of poor quality mattresses. T...
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Serta Mattress Reviews
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Page i Reviews 0 - 5
Rafael of Atlanta, GA Verified Reviewer
Original review: June 20, 2021
Great warranty. Had a bad quality expensive mattress and they candy and inspected and confirmed. They replaced it with same value of new mattress. Key is to get extra business firm but soft mattress and buy and put two-three" memory cream on it before putting the sheet on them. Y'all can supersede retentivity foam every four-5 years but leave expensive extra firm mattress alone.
Linda of Friendswood, TX Verified Reviewer
Original review: June 18, 2021
The mattress is not the worst, only not the greatest. I feel that information technology sinks likewise much equally you slumber. I called them almost this when it was start purchased. They did come out and mensurate how much it sinks. It evidently passed the exam of sinking TOO much and brought me out a different mattress (same as I had). It really and truly isn't any different. I just kept it and I slumber on information technology every night. Would I buy the mattress again, no. I am researching mattresses at present to get some thoughts on what I might want next time.
Virginia of Warren, OH Verified Reviewer
Original review: June 17, 2021
I Oasis'T SLEPT THIS GOOD IN YEARS!! My dorsum doesn't hurt in the mornings anymore. I wake up rested after falling into deep sleeps. I can turn over without whatsoever more hip pain. I purchased the FIRM QUEEN and it is the all-time purchase I accept made in a very long time. Well worth the money. Purchased from Large Lots. Very very pleased.
Lo of Eugene, OR Verified Reviewer
Original review: June 15, 2021
Nosotros bought the bed merely two years ago and it'southward already too soft. I don't experience like the life of the mattress is as adept every bit other brands. Luckily nosotros got information technology on a good deal and then it hurts less having to go purchase another new bed so before long.
Bobby of Birmingham, Alabama Verified Reviewer
Original review: June 12, 2021
When we purchased our new abode 2 years agone, we decided to motion towards better quality mattresses and an adaptable frame. We take been nothing but happy with our choices to move in this direction. Our quality of remainder profoundly increased due to these choices. The mattress is not overly firm nor soft. Information technology but assumes the torso and allows you to relax and fall into a deep sleep. We would highly recommend Serta to anyone looking to amend their quality of slumber.
Vera of Colchester, VT Verified Reviewer
Original review: Apr 19, 2022
I purchased a new Serta mattress online from Dealbeds website. Information technology arrived only 3 months after purchase because they said afterward COVID their production was not upwardly to speed. After its arrived information technology felt a trivial strange every bit I was sinking in. I am sleeping alone and my weight is only 150 lbs. After two months of using it my mattress has a large deep that crusade lots of pain for my back. Customer service denied to exchange my mattress as they said I need to purchase a new spring box considering mine's warranty expired several months agone. My quondam spring box is but fine, information technology'due south basically a wooden box covered with cloth, zero is cleaved and I do not want to spend money on the new one. The mattress I bought can be used without a jump box, or at to the lowest degree it is said right in that location on the label. Customer service said that I need to buy a different bed if I do not want to buy a new spring box (my bed is less than 1 yr old).
I bought a bunkie board as they said which has all the support needed, merely they said it has more than two inch increments betwixt board (3 inch). None of their warranty documents stated that rule about two inches. I have been dorsum and forth with customer service, they practise not even want to talk to you or comply with their own rules. Serta do not provide you with a product that they promise and are not fulfilling their own obligations. They say they have a warranty of 10 years, their mattress lasted less than 2 months and they do not want to commutation it. Needless to say I would never purchase a serta mattress again, and would not to recommend it to anybody.
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Kristine of Northward Ridgeville, OH Verified Reviewer
Original review: March 24, 2022
I bought a Serta Mattress 3 years ago and information technology is already junk. It has deep depressions and no support. I contacted the warranty department and was very dissatisfied. Not all Serta mattresses are bad but this i. I had to disassemble the bed numerous times to supply pictures they kept asking for. All I got was the run around and no satisfaction. I was fifty-fifty told that my merits was denied because my pictures were not in colour. I re-submitted and was denied once again. Every single person I showed these pictures to was totally surprised that the warranty was not honored. I will never buy ane of their products again. Anyone tin can offering a warranty, where y'all shine is how y'all handle it. VERY UNHAPPY.
Kayla of Georgetown, TN Verified Reviewer
Original review: March 2, 2022
We bought our adjustable Serta mattress queen size prepare 03/03/2012. We paid $3600 for the whole ready. It is the retentiveness foam IComfort with "cooling gel." Their warranty says if it gets impressions more than than three/4 of an inch the warranty will cover it. Notwithstanding when buying the product never mention that if it gets stains in whatever manner shape or form the warranty won't cover it. Meaning every bit it's advertised as a cooling mattress but if someone sweats on it the warranty won't cover it. That'south very distressing, well never buy serta over again.
Fred of Indianapolis, IN Verified Reviewer
Original review: Feb. 17, 2022
I purchased a Serta retentiveness foam only over 6 years ago. Information technology supposedly had a 20 year warranty. I started having issues with information technology a trivial over a year ago. Start outcome I had is poor craftsmanship with the zippers that are basically belongings on the encompass for the foam from manufacturer. Poor pattern in my opinion. I've too e'er kept the required mattress protector on it as well. The mattress protector is actually what helped keep the foam embrace on this concluding twelvemonth. I have a Helm'due south bed which has enough slats that I've always been told y'all don't need a box jump. This is my second Captain's bed and third mattress used on them. The first 2 were spring styled beds and they lasted considerably longer.
Serta's response for deprival of claim was that my bed frame needed a Bunkie board or plywood? Why is I demand this when both my other beds terminal 8 plus years. I feel they practice these piffling loopholes so they don't accept to honor their warranties. I empathize as a visitor they don't want to give out complimentary product just make meliorate products. And so there wouldn't be so many complaints. Besides Serta definitely needs to improve the warranty process. It took me a couple months just to get an reply. Then once I got information technology no ane would explain the issues very clearly. So three months later I finally get an answer. My opinion would exist stay abroad from Serta. I will never do any business with them ever over again considering of this incident.
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Stephanie of Hickory, NC Verified Reviewer
Original review: Jan. xviii, 2022
This is the 2nd mattress and see the photos I am uploading and keep in mind, I however do not have any help on this. I take been going around in circles with this company. DO NOT BUY FROM THIS CO, THEY As well ain SERTA.
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